Cant Checkout after updating to UIKit 2.0.14

4 years 3 months ago 4 years 3 months ago by .
Posts: 242
More
Topic Author
Cant Checkout after updating to UIKit 2.0.14 #1816
We cant seem to checkout with "NEW" users since updating to VM2.0.14 & more specifically the OPC.
Customers who have already purchased can login & checkout.
  • Using;
  • Joomla 3.4.1
  • YooTheme EAT
  • VM 3.0.8
  • VMUIKIT 2.0.14
  • OPC 2.0.3

I have attached a screenshot of configuration settings and also took a quick screengrab video, attached below

We noticed this as have not had an order since updating OPC and VMuikit early last week & then a customer has complained this morning that they cant place and order.
As above I updated everything to todays versions & still the same.
I have tried with & without J Query easy too & still the same.

STEPS
  1. User add stuff to there cart
  2. Goes to check out
  3. Fill all the registration details & customer information
  4. Selects payment & shipping
  5. Hits the "Register/checkout" button
  6. The screen refreshes very quickly and some messages appear - You cant see these live, but you can see them at 51 seconds on the video
After that nothing happens, if the user tries to checkout again they get an error saying the user already exists, as on the first attempt the user is registered but you cant check out??

The message that are not visible, because the show too fast are saying that no shipping and no payment methods exist, even though they do?

Any help/advice appreciated , as this is a live site, where new users currently cant shop?


Nil Satis Nisi Optimum
Attachments:

Please Log in or Create an account to join the conversation.

4 years 3 months ago
Posts: 954
More
Cant Checkout after updating to UIKit 2.0.14 #1817
Thanks for good info .. we will check this !

Please Log in or Create an account to join the conversation.

4 years 3 months ago
Posts: 242
More
Topic Author
Cant Checkout after updating to UIKit 2.0.14 #1818
I just noticed that the "Vimeo" video is processing and wont be available to view for about another 20 minutes.

Nil Satis Nisi Optimum

Please Log in or Create an account to join the conversation.

4 years 3 months ago
Posts: 954
More
Cant Checkout after updating to UIKit 2.0.14 #1819
We are able to look at it in about an hour anyway.. sorry for delay

Please Log in or Create an account to join the conversation.

4 years 3 months ago
Posts: 242
More
Topic Author
Cant Checkout after updating to UIKit 2.0.14 #1820
No Rush, as it is a live site I have reverted to using Rupostel OPC, but long term would like to just use VMuiKit OPC

Nil Satis Nisi Optimum

Please Log in or Create an account to join the conversation.

4 years 3 months ago
Posts: 1284
More
Cant Checkout after updating to UIKit 2.0.14 #1823
Hello,

Thank you for attached video which shows your problem clearly.

But it works fine in our demo site. demo1.vmuikit.com

can you enable one page checkout again ? we will try to figure out using firebug. if its not help then, we need your demo server to check it.

Thanks

Please Log in or Create an account to join the conversation.

4 years 3 months ago
Posts: 242
More
Topic Author
Cant Checkout after updating to UIKit 2.0.14 #1827
I don't want to re-enable OPC plugin, in case you cant look at the issue for a number of hours or days, where customer cannot purchase products.

I attached the admin login information & I also just added FTP too, in case you need to look.

Please feel free to login to the admin area, enable VMUIKIT OPC (though you will also have to disable Rupostel OPC while testing)

Nil Satis Nisi Optimum

Please Log in or Create an account to join the conversation.

4 years 3 months ago
Posts: 242
More
Topic Author
Cant Checkout after updating to UIKit 2.0.14 #1836
Did you check anything here?
As I relaxed some security software so that you could log in and check?

Nil Satis Nisi Optimum

Please Log in or Create an account to join the conversation.

4 years 3 months ago
Posts: 1284
More
Cant Checkout after updating to UIKit 2.0.14 #1838
Hello,

Please use latest package,

Thanks

Please Log in or Create an account to join the conversation.

Time to create page: 0.110 seconds
Powered by Kunena Forum

We accept PayPal, 2Checkout & Electroneum payments:

We accept PayPal payments    We accept 2checkout payments  electroneum payment


For news and updates please like :